Company: LiveHealth.
Location: Pune
Location: Pune
Responsibilities
- Should have In-depth knowledge about working of the product.
- Required to work closely with customers to identify the problems and advising on the solution.
- Involved in working closely with engineering/product management to resolve customer queries and be the voice of the customer within the organisation.
- Needs to log customer queries and follow up with them in a timely fashion.
- Should have excellent communication skills both written and verbal.
- Should be able to update help documents to help customers try and fix problems themselves.
- Should be self-motivated and take initiatives to try new things for better customer success.
- Experience in document management softwares will be a plus.
- Analysing error logs to spot common trends and underlying problems will be a plus.
- Startup experience is a plus.
Thanks for the post it is really good and simple with a well-described blog. Allows to operate pathology software and thereby giving them reports to the patients, doctors, referral health practitioners and phlebotomists.
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